Enter the maze

Bringing people closer when they’re far away

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Living far away from the person you love is tough. You spend every day missing their presence. The Internet can help, and many couples in long-distance relationships use video chat to see more of each other. It’s not the same as being right there with someone else, but couples find ways to get as much connection as they can out of their video chats. Some researchers in Canada, at the University of Calgary and Simon Fraser University, interviewed couples in long-distance relationships to find out how they use video chat to stay connected.

Nice to see you

The first thing that the researchers found is perhaps what you might expect. Couples use video chat when it’s important to see each other. You can text little messages like ‘I love you’ to each other, or send longer stories in an email, and that’s fine. But seeing someone’s face when they’re talking to you feels much more emotionally close. One member of a couple said, “The voice is not enough. The relationship is so physical and visual. It’s not just about hearing and talking.” Others reported that seeing each other’s face helped them know what the other person was feeling. For one person, just seeing his partner’s face when she was feeling worn out helped him understand her state of mind. In other relationships, seeing one another helped avoid misunderstandings that come from trying to interpret tone of voice. Plus, having video helped couples show off new haircuts or clothes, or give each other tours of their surroundings.

Hanging out on video

The couples in the study didn’t use video chat just to have conversations. They also used it in a more casual way: to hang out with each other while they went about their lives. Their video connections might stay open for hours at a time while they did chores, worked, read, ate or played games. Long silences might pass. Couples might not even be visible to each other all the time. But each partner would, every once in a while, check back at the video screen to see what the other was up to. This kind of hanging out helped couples feel the presence of the other person, even if they weren’t having a conversation. One participant said of her partner, “At home, a lot of times at night, he likes to put on his PJs and turn out all the lights and sit there with a snack and, you know, watch TV... As long as you can see the form of somebody that’s a nice thing. I think it’s just the comfort of knowing that they’re there.”

Some couples felt connected by doing the same things together in different places. They shared evenings together in living rooms far away from each other, watching the same thing on television or even getting the same movie to watch and starting it at the same time. Some couples had dinner dates where they ordered the same kind of takeaway and ate it with each other through their video connection.

Designing to connect

This might not sound like research about human-computer interaction. It’s about the deepest kind of human interaction. But good computer design can help couples feel as connected as possible. The researchers also wanted to find out how they could help couples make their video chats better. Designers of the future might think about how to make gadgets that make video chat easier to do while getting on with other chores. It’s difficult to talk, film yourself, cook and move through the house all at the same time. What’s more, today’s gadgets aren’t really built to go everywhere in the house. Putting a laptop in a kitchen or propping one up in a bed doesn’t always work so well. The designers of operating systems need to work out how to do other stuff at the same time as video. If couples want to have a video chat connection open for hours, sometimes they might need to browse the web or write a text message at the same time. And what about couples who like to fall asleep next to one another? They might need night-vision cameras so they can see their partner without disturbing their sleep.

We’re probably going to have more long- distance relationships in the future. Easy, cheap travel makes it easier to move to faraway places. You can go to university abroad, and join a company with offices on every continent. It’s an awfully good thing that technology is making it easier to stay connected with the people who are important too. Video chat is not nearly as good as feeling your lover’s touch, but when you really miss someone, even watching them do chores helps.